Refund policy

Santa's Stash is operated by EMVR (Pty) Ltd. Our products ship directly to you from supplier warehouses in your region.

14-DAY RETURNS
You can return any item within 14 days of delivery for any reason. Items must be unused, with tags attached, in their original packaging. Return shipping is paid by you unless the item is faulty or incorrect.

EU CUSTOMERS – RIGHT OF WITHDRAWAL
You may withdraw from your purchase within 14 days of receiving your goods without giving a reason. Tell us by email at admin@emvr.store. We will refund all payments received, including standard delivery costs, within 14 days of your notice. We may hold the refund until we receive the goods or proof that you have sent them back.

DAMAGED, FAULTY OR WRONG ITEMS
Email us within 30 days of delivery with your order number and a photo. We will send a free replacement or a full refund, including shipping. This does not affect your statutory rights.

NOT RETURNABLE
Personalised or custom-printed items (unless faulty), earrings, and opened personal care items, for hygiene reasons.

HOW TO RETURN
Email admin@emvr.store before sending anything back. Our items ship from different warehouses, so we will give you the correct return address.

REFUNDS
Refunds go back to your original payment method, including PayPal, usually within 5–10 business days of approval.